A 360-degree security strategy requires a seamless integration of technology with human expertise. We’ll cover both—and how they should be working together to create a total security solution for your business. We’d like to cover the “people factor” first, and for a good reason:
A security system is only as good as the monitoring and response operation behind it!
Even though many security companies offer similar technology, what makes any alarm system worth the investment is what happens when the alarm is tripped. You can buy the most sophisticated alarm equipment available, but in the end, it’s only as good as the monitoring and response operation behind it.
How it Works
When your alarm is activated, our innovative software technology processes and tracks the alarm signal, enabling us to identify the precise nature and location of your emergency. Depending on the type of emergency, our central station personnel will then notify you and contact the appropriate authorities, police, fire, or response teams to your business or home. We’ve got your back with complete redundancy to assure there is instant emergency recovery and backup with no downtime in case of an emergency or an alarm at a facility.
When considering a security company, you should evaluate the caliber of its monitoring and response by asking and answering these questions:
- Does it have UL-listed local monitoring stations that are staffed 24/7 by professionally trained operators? (UL is a company that certifies, validates, tests, inspects, and audits for compliance and regulatory issues).
- Does the monitoring station have a CSAA (Central Station Alarm Association) Five-Diamond Certification, meaning that it satisfies every requirement of the CSAA Five Points of Excellence?
- Are the monitoring station agents familiar with local jurisdictions and alarm procedures? Have they undergone rigorous classroom and field training?
Our Central Monitoring Station Includes
Bosch Alarm Panel
Professionally trained central station personnel
Central station personnel are extensively trained to handle all types of emergencies. Detailed and comprehensive training is ongoing to ensure unparalleled customer service. All telephone calls are automatically recorded for your protection and to ensure quality service.
Advanced technology
Our central station utilizes the most advanced technology to ensure the highest standard of service and reliability. State-of-the-art computer servers and sophisticated monitoring software identify incoming alarm signals, which assist operators to quickly and efficiently handle your alarm signal and notify proper responding parties. In addition to receiving alarm signals through your telephone line or network, our central station has the ability to receive alarm signals via cellular and the internet.
Agency approval:
- (UL) Underwriters Laboratories
Back-up power system
To ensure there are no interruptions in the event of a power failure, we have back-up systems in place, including battery operated Uninterrupted Power Supply (UPS), and back-up power generators.
Video monitoring
With new alarm ordinances being developed or revised in various cities, our central station has incorporated video verification software into our monitoring center to view live CCTV video from your premise.
Video service includes:
• Alarm verification
• Guard tours
• Escort service
• Timed viewing
• 2-way video verification
For more information about give us a call today at (888) 255-5621 or fill out our online contact form below.